The Top 12 Acknowledgement Statements for Customer …

1. “I realise that this situation is difficult, but let’s try and find a solution.”. Coming at the top of our list, this acknowledgement statement was presumably popular amongst our readers because it acknowledges the difficulty of the problem without voicing a personal view …

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“Dear Valued Customer” – 12 Steps to Writing a Great

A £10 off voucher if you spend over £50 on your next order; A code for 15% off your next order; Free delivery on your next order; A free copy of our magazine; A nice message to “set-up” these options for the customer would be something like “As a sign of our appreciation, I am enclosing…”

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The Best Motivational Games for Employees and Remote …

Here is a run-down of our favourite fun motivational games, designed to engage both remote workers and employees in the workplace. Motivational Games for Remote Workers With more and more companies moving to homeworking, we’ve come up with a list [&hellip.

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What’s the Real Message About Messaging

Some say messaging as a platform could even potentially kill off browsers and apps over time. For instance, 71% of app users churn within 90 days and 23% abandon after just one use across all industries. That makes app development a risky investment.

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Benchmark for Participation/Response Level

3 Response Rate - number of completed surveys received compared to the number of surveys sent (to customers who agreed to participate) Our response rate is around 20%, and the participation Level is around 8%. However in terms of calls handled, we've only received feedback on 1.5% of calls,

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50 Staff Engagement Ideas to Motivate Your Team

50 Staff Engagement Ideas to Motivate Your Team. We present a collection of quick ideas to improve staff engagement and motivation in the contact centre. 1. Bring in a Daily Stretch. Once per day (or per shift) instigate a team stretch, where everyone stands up from …

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What Is a Unified Desktop

Susannah Richardson clarifies the features which define a unified desktop. 1. Multichannel communications and CRM. The most basic definition and functionality of a unified desktop is the integration of the CRM system alongside multichannel communication, e.g. phone, email, social, chat and mobile on to a single user interface on the agent desktop.

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