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Using Coupon Codes

Click Create a Coupon Code. 3. Fill out the coupon code details: Coupon Name and Code. Coupon code — the code entered at checkout e.g. FREESHIPPING; Coupon name — the name of the coupon (for reference) e.g. Free Shipping over $50; Coupon Discount Details. Discount type — choose from the options provided Dollar amount off the order total

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URL: https://support.bigcommerce.com/s/article/Using-Coupon-Codes

What discounts can I offer

These are discounts that automatically apply when the shopper's cart meets set parameters or when specific coupon codes are used. To learn more, see Automatic Promotions and Coupon Promotions (Beta).Automatic and Coupon Promotions can also show notifications in the …

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Coupon Promotions (Beta)

Coupon Promotions combines the existing coupon functionality of Coupon Codes with the features provided by Automatic Promotions, allowing you to craft more targeted discounts for your customers. Flexible and easier to access, Coupon Promotions are found …

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Creating Product Discount Promotions

To set up a product discount, navigate to Marketing › Promotions.Click + New automatic promotion.. 1. Type in a Promotion Name.This will not be visible to shoppers but should be used as an internal reference. Select a currency and pick Product Discount from the Choose a Promotion Type drop-down menu and select one of the four options. In this example, we are creating a Buy one get something

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What discounts can I offer

These are discounts that automatically apply when the shopper's cart meets set parameters or when specific coupon codes are used. To learn more, see Automatic Promotions and Coupon Promotions (Beta).Automatic and Coupon Promotions can also show notifications in the …

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Automatic Promotions

Automatic Promotions are a way to set up product discounts based on whether the customer's shopping cart has met specific criteria, such as including certain products or brands, reaching a set order amount, or even whether the customer has purchased before. Shoppers won't need to enter in a coupon code, as the promotion is automatically applied

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BigCommerce Help Center

Includes user help docs, learning guides, in-depth videos, product news, and community resources to support merchants and entrepreneurs using the BigCommerce platform for their ecommerce store.

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Using Quick View

Enabling/Disabling Quick View. 1. Go to Store Setup › Store Settings, then click the Display tab.. 2. Scroll down to Quick View Settings.. 3. Check or uncheck the box next to Yes, enable the "Quick View" button when a shopper mouses over a product photo.. 4. Save your changes.. Customizing the Quick View Button. In the Quick View Settings area, you can choose to edit the colors used on the

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Using Coupon Codes

Click Create a Coupon Code. 3. Fill out the coupon code details: Coupon Name and Code. Coupon code — the code entered at checkout e.g. FREESHIPPING; Coupon name — the name of the coupon (for reference) e.g. Free Shipping over $50; Coupon Discount Details. Discount type — choose from the options provided Dollar amount off the order total

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Creating a Test Order

To create an order through the test payment gateway, navigate to your test product and add it to your cart if you have not done so already. When you reach the checkout page, complete the checkout steps as a guest and use a real address to ensure that shipping and tax are calculated correctly. When you reach the Payment section, use 4111 1111

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Automatic Promotions

Shoppers won't need to enter in a coupon code, as the promotion is automatically applied, leading to less friction on the checkout. Sales are easy to schedule in advance, as promotions can be created with a set start and end date. Choose Product discount as the promotion type, then choose Apply an amount or % off to Product X.

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Advanced Promotions

Apply a % discount off a category, except for a subcategory (new functionality) Order Discounts. Example: “Spend $100, get 10% off your order. Spend $300, get 20% off your order. Spend $500, get 25% off your order.” Apply an amount or % discount off the order subtotal; Spend a minimum amount, get an amount or % discount off the order subtotal

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Customer Order Notifications

To access your order notification settings, go to Advanced Settings › Order Notifications.. Under Email Customers When, select which order statuses you would like to use to trigger an email notification to your customers.This is in addition to the Order Confirmation invoice email that is sent immediately after the customer places an order.

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BigCommerce Product Blog: BigCommerce Ideas Update: Spring

Discount: Buy 1 Get 1 at X% off at Category Level This discount option is now available as part of our new Promotions Manager: Advanced Editor. One Coupon Code for Multiple Discounts The ability to create one coupon code that provides multiple types of discounts to a shopper is now available as part of our new Promotions Manager: Advanced Editor.

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Optimized One-Page Checkout

Select whether to display the coupon code/gift certificate field or to hide it behind a link. Order Comments. Select to allow customers to enter comments with their order. These comments can be viewed in Orders › View Orders page by clicking the action wheel beside the order and selecting View Notes. Terms and Conditions

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BigCommerce Product Blog: New Features Added to

This merchant has 3 transactional currencies set up: CAD, USD and GBP and wants to create a promotion for 50% off all clearance items. The Canadian merchant would just need to create 1 coupon code SALE50, and apply it to all currencies.

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Previewing a Store Before Launch

You can provide others access to preview your pre-launched store by providing them with a preview code.Note that you must be logged in as the Store Owner in order to view the preview code.. To locate your preview code, go to the Dashboard and scroll to the Review & test your store section. It is also located on the preview banner that displays on the top of the page when you click View Store.

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Using Sale Pricing

Sale Price is an importable/exportable field when updating products without options or variants by using a CSV file. See Importing/Exporting Products for more information.. If you have a large number of products without options to update or plan on changing sale pricing on a regular basis, we recommend using a custom export template with just the product fields that you need.

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Setting Store as Down for Maintenance

1. Go to Store Setup › Store Settings, then toggle the Store Status setting to Down for Maintenance.. 2. Enter a custom message to be displayed to your customers or leave the default message. Although there is no character limit on this field, the page on your storefront which displays it was not designed to handle more than ~2,000 characters.

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Gift Certificates

Gift certificates are a built-in feature of BigCommerce that allows your guests to buy an electronic gift certificate for any range you specify and have it emailed to the recipient automatically. Any order containing a gift certificate must have an order status of Completed before the gift certificate will send.

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Google Customer Reviews

Google Customer Reviews is a free program that lets you collect feedback from shoppers who’ve made a purchase on your store. The reviews collected by Google Customer Reviews help you become eligible for seller ratings.When you participate, you can display a badge with the Google brand and your seller rating.

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Customizing Emails

Go to Marketing › Transactional Emails.. This page lists your store’s default global templates, along with a label to show if they are currently enabled or disabled. If you have more than one storefront, you can choose to have your storefront use your store’s default global templates and settings, or you can enable and customize templates individually per storefront.

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Offline Payment Methods

1. To set up an offline payment method, go to Store Setup › Payments.. 2. Click the plus sign (+) next to Offline Payment Methods to expand the list.. 3. Click the Set up button beside the offline method that you want to use.. 4. You will be taken to a new tab, where you can set up the offline payment method.

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Newsletter and Email Marketing Settings

Email Marketing is a great way to keep in touch and build relationships with shoppers who frequent your store. Email marketing is a common, convenient way to advertise sales, promote your business, and run marketing campaigns designed to focus on shoppers of a certain product or category of products.

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Using the Carousel

A carousel is a set of rotating banners, or a slideshow, that displays on the homepage of your store. It allows you to display up to five slides consisting of images and text, which can be linked to specific products or pages. The image will change every few seconds. Carousels come in a variety of sizes, which are determined by the theme.

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Inventory Tracking

Go to Advanced Settings › Inventory.These settings determine what the shopper sees when a product or variant is out of stock. When a product is out of stock. Hide the product completely — This setting will remove the product from product listing pages (e.g. category pages, brand pages, and the featured and new product panels on the homepage), and make the product details page inaccessible

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Enabling reCAPTCHA

reCAPTCHA is a Google-developed anti-spambot feature used on submission forms to prevent bots from signing up for accounts. The reCAPTCHA feature on BigCommerce is built into all themes available in the Theme Marketplace.

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Product Options (v2)

An option set is used to apply an option (or group of options) to a product. For example, if your product was a t-shirt, you might have an option set named T-Shirts that has options for Size and Color.. An option must be first assigned to an option set before it can be applied to a product options are not applied “directly” to a product.

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Managing Reviews

1. Go to Advanced Settings › Comments. 2. Click the Built-in tab at the top of the page. 3. Check the box next to Product Reviews to enable the built-in system. To disable it, uncheck the box. Only accept product reviews from past customers — Customers leaving a review must enter the email address they used when purchasing from the store or

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Managing Customer Accounts

To delete a customer account, go to Customers › View and check the box next to the name of the customer record you want to delete. Click the delete button (trash can icon), then click OK in the confirmation pop-up.. You can delete customer accounts in bulk by checking more than one customer account at a time. Use the built-in customer filtering and search functions to find specific customer

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Shipping Overview

Shipping is a major function of almost every ecommerce operation. BigCommerce provides both storefront and backend features to help you manage your shipping. Since all businesses are different, there is no one-size-fits-all shipping solution or recommended configuration. We allow the flexibility to set up your shipping options the way that’s

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Using the Built-In Blog

1. Go to Storefront › Blog then click the + button.. 2. Give the post a Title, then add your content to the Body.. 3. Click Publish when you are ready for the post to be seen by your audience. Otherwise, click Save Draft to save your work and publish it at a later date.. Optional Fields. Author — designates who wrote this particular blog post; Tags — used for categorizing similar blog posts

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Using the BigCommerce-built Amazon Integration

Go to Channel Manager to see all of your options for connecting your store to Amazon. Using the BigCommerce-built Amazon integration, you can tailor your existing BigCommerce products’ data (like name and price) specifically for listing on Amazon, giving you …

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Coordinating Your Team

What is the cut-off time for same-day shipping? For example, if the carrier picks up your shipments at 4pm every day, and it takes an average of 30 minutes for a new order to be picked, packed and made ready for shipment, then it would make sense to advertise something like “Orders received before 3:30pm usually ship the same day” on the

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Editing an Order

Editing an order to update billing information, add or remove products, update shipping, or add a discount, coupon code or gift certificate. Use the Refund action if items need to be taken off from an order, as this allows for you to both remove the item and return the funds to the customer.

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Printing Packing Slips

add a coupon code (e.g. free shipping, X% off) add a handwritten thank you message Apps like Printout Designer and CM Commerce can help with customizing your packing slips.

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Importing and Exporting Orders

Coupon Code: The coupon code associated with the order: Coupon Name: The name of the coupon associated with the order: Coupon Value: The amount that the coupon took off of the order total: Order Total (inc tax) The order total, including tax: Order Total (ex tax) The order total, excluding tax: Payment Method: The payment method or gateway used

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Logging into Your Store

Instructions for logging into your BigCommerce store's administration control panel. Includes notes on what to do if you've forgot your password or email address, your account has been locked, suspended, or cancelled, and other login issues.

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Available Shipping Partners

Recommended partners. Shipping lies at the heart of nearly every ecommerce business. BigCommerce provides you with a robust set of built-in storefront and backend features to help you manage your shipping. As every business has a unique set of needs, there is no “one-size-fits-all” shipping solution that will work for all stores.

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Troubleshooting Ecommerce Analytics

Why is the number of abandoned carts different than how many abandoned cart emails were sent? This number will differ since this report includes all abandoned carts (including guests who haven't provided an email address), whereas the Abandoned Cart Saver can only send emails to carts associated with an email address (logged in customers and guests who started checkout).

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